If you have received damaged, defective or incorrectly shipped merchandise, please return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace the merchandise without additional charge, or provide you with a full refund. If you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment.
Please include the following with your return:
- Your mailing address
- Your phone number
- Order confirmation number
- What you are returning and why
- How you would like us to handle your return or exchange
We highly recommend that the items be returned to us using a mail service which provides tracking or insurance.
Star Plaza Theatre
ATTN: Star Productions Store Returns
8001 Delaware Place
Merrillville, Indiana, 46410
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Unfortunately, we cannot accept returns on the following items:
- Any apparel item that has obvious signs of use
- Any CDs or DVDs that have been opened (taken out of its plastic wrap) unless of it is defective
- Downloadable media or software products (except if you’ve accidentally purchased multiple downloads of the same product)
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any product missing the serial number or UPC
Accepted Methods of Payment:
Credit Card Only (Visa, Master Card, American Express, Discover)
Credit Card Charges:
Your credit card will be charged when you place your order. The charge on your statement will be from ‘Star Productions’. If we are not able to fulfill your order for any reason, your credit card will be refunded.